![]() ![]() Support localization of targeting strategy in partnership with regions, sharing best practices to increase impact.Partner cross functionally to execute seamlessly across all client touchpoints.Define key client programs that support our client growth objectives.Define & enhance client lifecycle plans.*This position is in-person at our Corporate Headquarters in New York, NY with a hybrid schedule.ĭefine & implement plans to maintain and grow VIC and High Value client base and other priority client segments (e.g. ![]() This individual must bring a strong analytical background, a relationship-based mentality, strong communication, project management and problem-solving skills, a balanced leadership / partnership style, as well as a results oriented, agile, hands-on approach. In addition, they will collaborate directly with all regions/markets to receive and implement feedback to ensure a strong fit for use of all global tools. ![]() They will partner cross functionally to enhance our client lifecycle management, implement omni-channel client programs, define our omni client content & messaging needs (with a focus on 1-1) and inform our data & analytics roadmap. This individual will run projects that directly impact our clients’ experience with the brand. We partner across the organization with the aspirations of delivering a consistent elevated omnichannel client experience, crafting authentic significant client interactions, making our Client Advisors jobs easier and achieving organizational efficiency. We operate as a center of excellence, empowering our regions, markets and retail stores / client care centers to form lasting relationships that inspire our clients to return to Tiffany. The Global Client Team strives to offer our clients personal attention and service – bridging store and digital experiences to provide human connection, personalization and transparency that our luxury clients expect and demand of Tiffany. The Manager of Global Client Programs & Lifecycle Management reports to the Director of Global Client Development and is responsible for leading and enhancing the global CRM strategy and tools that support our omnichannel client development efforts, driving loyalty, sales & client growth. ![]()
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